Enhancing Customer Experience: Join KylianERP as a Customer Service Representative

Enhancing Customer Experience: Join KylianERP as a Customer Service Representative

KylianERP is currently in search of a talented individual with outstanding communication, interpersonal, and organizational skills to join their team as a Customer Service Representative.

About the Company:

KylianERP provides a comprehensive enterprise resource planning (ERP) system with a powerful HR module that simplifies HR tasks, including Payroll Management, Performance Management, Recruitment, Employee Information System (EIS), Projects, Asset Management, Loan Management, and more. With KylianERP, businesses can efficiently manage and optimize their processes through fully integrated functionalities.

Position: Customer Service Representative
Salary: ₦150,000 to ₦200,000 monthly
Job Type: Full Time
Location: Abuja

About the Role:

As a Customer Care Representative at Kylian ERP, you will be the first point of contact for clients, ensuring they receive timely, accurate, and helpful assistance. Your role will be vital in maintaining high levels of customer satisfaction by addressing enquiries, troubleshooting issues, and providing guidance on our ERP products. This role requires excellent communication skills, a strong customer focus, and the ability to manage multiple tasks in a fast-paced environment.

Main Duties:

1. Respond promptly to customer enquiries via phone, email, and live chat, providing clear and accurate information.
2. Troubleshoot and resolve customer issues related to Kylian ERP systems, ensuring a quick and effective solution.
3. Assist customers with navigating our ERP products, offering guidance and technical support as needed.
4. Maintain detailed records of customer interactions and issues in the CRM system.
5. Escalate complex or unresolved issues to the technical support or product development teams, ensuring a seamless resolution process.
6. Follow up with customers to ensure that their queries or issues have been successfully resolved.
7. Provide feedback to internal teams on recurring customer concerns to help improve product performance and customer satisfaction.
8. Participate in regular training sessions to stay updated on product features and company policies.

Qualifications:

– Proven experience in a customer service or support role, ideally within the technology or software industry.
– Excellent verbal and written communication skills.
– Strong problem-solving abilities with a customer-first mindset.
– Ability to multitask and manage time effectively in a dynamic environment.
– Proficiency in using CRM systems and basic office software (Microsoft Office Suite).
– High attention to detail and the ability to work under minimal supervision.
– A team player with a positive attitude and willingness to go the extra mile for customers.

Education & Experience:

– Bachelor’s degree
– A minimum of 2 years’ experience in a customer care or technical support role. Familiarity with ERP systems or software solutions will be an advantage.

Benefits:

– Competitive salary with opportunities for performance-based bonuses.
– Career progression and continuous professional development opportunities.
– Flexible working options, including hybrid work arrangements.
– Comprehensive benefits package, including private healthcare and pension scheme.
– A supportive and collaborative team environment.

Application Process:

Interested and qualified candidates should kindly CLICK HERE to apply

Application Deadline: Open until filled