Image Credit: Pixabay
Customer Support Representative at BRAINGAIN
Customer Support Representative at BRAINGAIN – BRAINGAIN, a leading provider of innovative home gym equipment, is on the lookout for a highly skilled communicator with exceptional organizational abilities to join their remote customer service team. This role offers a unique opportunity to be part of a brand dedicated to delivering convenient and affordable fitness solutions to homes around the globe.
- Get Visa to Norway | APPLY NOW
- 2025 York University Presidential Scholarship in Canada | How To Apply Now
- How To Apply 2O25 Emory University Undergraduate Scholarship in USA
- How To Apply 2025 Transform Together Scholarship at Sheffield Hallam University, UK (BEST GUIDE)
About BRAINGAIN
Founded by Adil and Kareem during the pandemic, BRAINGAIN emerged in response to the growing demand for compact and versatile fitness equipment. The company’s product line features adjustable dumbbells, kettlebells, and benches, meticulously designed to maximize space without sacrificing quality. Beginning operations in the UK, BRAINGAIN has swiftly expanded its reach, serving over 25 countries across Europe and North America and selling more than 50,000 sets of adjustable dumbbells.
In addition to catering to individual consumers, BRAINGAIN also partners with commercial gyms, hotels, and fitness studios, ensuring a blend of premium products, rapid delivery, and outstanding customer service.
As one of the fastest-growing home fitness companies in the UK and EU, BRAINGAIN is witnessing an increasing volume of customer inquiries related to their wide range of products. This role, while fully remote, includes weekly video calls and encourages candidates to participate in quarterly trips to London. These visits are designed to help team members familiarize themselves with the product line and connect with the core team, including the founders.
Position Overview: Customer Service Agent
- Salary: £30,000 per year
- Job Type: Full-Time
- Location: Remote, UK
Role Responsibilities
The ideal candidate for the Customer Service Agent position will be articulate, well-organized, and capable of managing customer inquiries and issues while effectively prioritizing tasks and time. Key responsibilities include:
- Responding to customer queries daily across various platforms such as the website, Amazon, eBay, and Onbuy, through:
- Emails
- Live chat
- Phone calls
- Fulfilling orders from online stores and coordinating bookings with courier services.
- Processing customer refunds, managing claims for damaged or lost goods, and arranging for replacement parts as necessary.
- Organizing the return logistics for items being sent back to the warehouse.
- Escalating complex queries to management when required and ensuring customer complaints are resolved effectively to maintain a zero-negative review status.
- Providing constructive feedback on customer service processes and proposing potential improvements.
- Handling invoicing for international orders, ensuring precision and attention to detail.
While proficiency in European languages is advantageous, it is not a mandatory requirement for this position.
Ideal Candidate Profile
We are searching for a well-spoken individual with excellent organizational skills who is adept at managing customer inquiries and addressing their concerns. The candidate should possess strong abilities in Microsoft Outlook and Microsoft Excel, along with a high level of English proficiency in both spoken and written forms. Comprehending and effectively responding to customer requests is critical.
To facilitate onboarding, paid training will be provided, covering how to navigate our backend systems and delivery processes. Additionally, new employees will be equipped with a laptop and phone to assist with their duties.
We hope the selected candidate will share our mission of promoting health and fitness and will be available to start as soon as possible.
Benefits of Working at BRAINGAIN
Employees at BRAINGAIN can expect a range of benefits, including:
- 25 days of annual leave, plus an additional day off for your birthday.
- A paid gym membership to support your fitness journey.
- A monthly commission for achieving zero negative reviews on Trustpilot, eBay, Amazon, and Onbuy.
- Biannual salary reviews to recognize and reward your contributions.
- The flexibility to work from home, promoting a healthy work-life balance.
Required Application Documents
- Current CV/Resume
- Cover Letter
Application Process
To apply for the Customer Service Agent position, interested and qualified candidates are encouraged to CLICK HERE to learn more about the role and submit their applications.
Application Deadline
The deadline for applications is November 2, 2024.
At BRAINGAIN, we value the contributions of each team member and are excited to welcome passionate individuals who are committed to enhancing the fitness experiences of our customers around the world. If you are ready to take on this exciting opportunity, we would love to hear from you!
Leave a Reply